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Developing Individual, Teams and Organisation


Development is significant in an organisation in a rapid competitive business environment. Hence, this is requisite to manage continuous development of team, individual and organisation within a working environment in order to perform high value work (Belbin, 2012). This is essential for manager to assist individual, guide personnel and direct operations to meet the determined goals. The chosen report is based on case study of Whirlpool i.e. an American international marketer and manufacturer of home appliances dealing worldwide. This report will discuss numerous knowledge, skills and behaviour essential for HR professional. It will assess the personal skill audit, organisational and individual learning along with training and development concept for further improvement of company. The assignment will also assess role of HPW and performance management within organisation for better performance and sustainable development of company.

Task 1

P1 Determine the appropriate and professional knowledge, skills and behaviours that are required by HR professionals in an organisation

Often, human resources management can be defined as employment legislation administration in relation of managing the practices of firing, hiring and retirement. Hence, HR manager has crucial role in the personnel management at working environment of Whirlpool. It is an American electronic and home appliance organisation that mainly aims on creating more satisfied working environment for rendering satisfactory service delivery (West and et. al., 2014). Human resource manager of enterprise will require basic knowledge, skills as well as behaviour in regard of delivering developed productivity and effective workforce in Whirlpool that are discussed beneath:

Skills Required by HR:

  • Communication skills: Human resource manager of Whirlpool is accountable for developing better communication within the workplace which is fundamental for its proper functioning and sharing common vision. They are the one who interact information associated with personnel, conduct review, prepare and deliver worker presentation and direct meditation within the company.
  • Decision-making skills: HR professional is responsible for creating fundamental decision of enterprise resolving emerged conflicts among personnel related to training, hiring and working. Whirlpool’s HR need to have these skills to deliver critical thinking qualities and avoid negative consequence emerged and can rise in workplace.

Behaviour Required by HR

  • Ethical Behaviour: Human resource manager of Whirlpool determine dispute management structure in enterprise to prevent issue among worker and enterprise. Thus, they should be more ethical while working to maintain such corporate issues and undertaken ethical decision within enterprise(Mahembe and Engelbrecht, 2014). They manage information and decision flow within workplace.
  • Confidentiality: The person should be confidential in nature when this comes to keeping information related to enterprise, its employees and policies in Whirlpool only.

Knowledge Required by HR

  • Legislation knowledge: Information of different codes, legal laws, precedents and procedure of courts should have in human resource manager to create suitable functional decision, policies and maintain ethical affairs in Whirlpool in relevant way.
  • Personnel Management: HR manager should have knowledge of different personnel based information such as workforce planning, staffing, resourcing, training, hiring and firing etc. This is significant for Whirlpool’s HR manager to aim on effective results and more collaborative working within the chosen enterprise.

P2 Personal skills audit to identify appropriate knowledge, skills and behaviours and develop a professional development

This is significant for an organisation to have certain skills, qualification and knowledge individuals within workplace to manage different emerged consequences. Skill audit is the process of determining gap skills and capabilities in individual related to organisation’s required skills (Swanwick and McKimm, 2017). Whirlpool’s HR manager need to conduct one’s personal audit to understand the dearth of skills which is workplace issues is rising. Through using SWOT analysis technique, skill audit has been done which is mentioned as below:

SWOT analysis



· I have entire essential technical knowledge and skills associated with HR work which is one of my major strength.

· I am good at writing skills that are beneficial for me in creating formation document, paper, letter and related piece of paper.

· My management skills are good as i am efficient leader while i manage the team.

· I have indecisive personality which have directed to workplace issues and conflicts. I need to improve this.

· I lack at communication skills as while communicating, lots of thoughts create trouble in communicating.  



· Whirlpool’s organised training and development session can direct to learning new skills and knowledge.

· I am patient and have good potential that can help me in creating better learning.

· I am a slow-learner which is one of major threat as people who are quick learner can grab the same opportunities in less time.

· I have a short temper that can create troubles for me in future.

Hence, the notion propound that I am efficient at technical, writing and team working skills which is beneficial in case of Whirlpool. Whereas, there are some fundamental skills of HR professional on which i need to work for improvement that are decision making skills and my communication skills (Mahembe and Engelbrecht, 2013). There are numerous techniques and approaches that can be used for the betterment of skills and qualities of individuals in which i have employed PDP technique to carry out betterment which is discussed as below: Personal Development Plan: It can be refer to the process of planning an activity plan associated with values, gals awareness and planning for individual improvisation in relationships, self-development, better career education etc. Under this assignment, as Whirlpool’s HR manager, i have opted this method to improve my weaknesses that i have identified in personal skills i.e. communication and decision making skills mentioned beneath:

OBJECTIVES: What do I want/need to learn?

What will I do to achieve this? Or What resources or support will I need?

What would be the hurdles in achieving my goals

 What will my success criteria be? / How the progress will be monitored? (workshop feedback, class feedback, tutor feedback, by applying to work etc)

Target dates for review and completion

Communication Skills

Effective communication skill is one of the most essential requirements of HR professional to interact policies, decision and basics of work roles to personnel. It is essential for me to have good interaction skills to communicate information of Whirlpool to worker and manage different consequences emerged in organisation.

Hesitation, Lack of knowledge and confidence can restrain the growth and development.

Through evaluating response of colleague and assessing peer review

2 Months.

Decision-making Skills

This is the duty of HR manager of Whirlpool to manage arise negative consequence and prevent disputes by undertaking important decisions (Wellin, 2016). I need to improve by managing, monitoring and controlling skills for resolving emerged disputes.  

Minor wrong judgements outlined in situations can lead to major drawback that can demoralise performance and demise confidence level.

Via peer review and analysing performance of enterprise workplace.

1 month

Task 2

P3 Differences between organisational and individual learning, training and development


This can refer o a process of gaining new or modifying one’s existing skills, values, behaviour, knowledge, preference etc. There are basically two types of learning procedure which Whirlpool can use that are mentioned

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