P1.1 – Development of a set of own responsibilities and performance objectives.
The manager is the backbone of any business because it has some specific set of roles and responsibilities which are necessary for the success of a business. In case of Travelodge the responsibilities and performance objectives are stated as below:
There are some roles and responsibilities of a manager at Travelodge which are explained below:
Ability to learn and develop within the work role:
This is an specific responsibility of a manager at Travelodge. Since the company operates its business in hospitality business therefore it is necessary for the managers to take care of their customers satisfaction. For doing this, it is necessary for the manager to keep in mind the issues which have faced before by a customer. This will increase the capability of learning and development in the manager. Apart from that, the satisfaction level of customers also increases.
Ethics are the basic set of rules and regulations related to moral principles which are necessary for the upliftment of an employee. This is also a basic responsibility of a manager at Travelodge. The rights and values of employees should be kept in mind by the manager so that they can work for the welfare of the company. Some ethical responsibilities of a manager include communication, indiscrimination, etc. This will motivate the employees and thus their working performance also increases in favour of the company. As the manager, it is the major duty to implements these duties into the structure & hierarchical level for bringing complete achieving of the desired goals or objectives. My personal responsibilities namely as regular overview, supervision etc., would helpful in accomplishment of the desired performance for the Travelodge hotel to effectivenes towards the customer service of this hotel organisation. These personal responsibilities would help me in managing my own time, communicating with the staff etc.
Following described are the some of performance objectives:
Individual appraisal system:
This is type of system in which performance of an individual is calculated on a specific parameter. If its performance is satisfactory at that level than it should be rewarded by the manager which will motivate it for doing so in future also. If the performance is not good than the issues regarding low performance are calculated. This will make the employee to feel itself important for Travelodge and thus its performance can be increased.
These are also the basic needs to the employees if their performance is found low below the standard level. The manager of Travelodge has the responsibility of providing training. The performance of an employee can be increased by providing proper and effective training by the manager.
P1.2 – Evaluation of own effectiveness against defined objectives.
As per the above objectives, the effectiveness of the manager against defined objectives are stated