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The accommodation sector is one of the biggest sectors present within tourism industry. It is an essential component of hospitality sector and provides services which can ensure the comfort and convenience of people at all times (Barlow, Roehrich and Wright, 2013). This report is based upon Four Seasons Hotel London which is a 5-Star hotel located in London, England. This report will gain an insight into the types of accommodation facilities available in hospitality industry along with the role of Front Office department within hotel. Besides this, report will provide an overview of the contribution of housekeeping department to accommodation services. In addition to this, the role of facilities and security in provision of accommodation services is discussed.
P1. Scale and size of accommodation services within hospitality industry
Hospitality industry is a sector which focuses upon satisfaction of customers so as to retain them for a long duration of time in future. On the basis of scale of hospitality industry, hotels are divided into three types:-
Luxury Services: Also known as Five Star Hotels, these entities target elite class people, top businesses, celebrities and political figures so as to enhance their sales and profitability. They provide a wide range of facilities such as valet, private dining, restaurants, concierge and lounges (Killaspy and et. al., 2016). A remarkable example of this is Four Seasons Hotel London.
Mid Range Services: Also known as 3 or 4-Star hotels, these entities generally offer mid range services which can appeal to a large range of people. Such hotels possess adequate staffing as is required to satisfy the needs of guests. They provide services like room service, entertainment, food and beverage, Wi-Fi etc.
Limited Services: Such hotels render clean, safe and comfortable rooms which meet the basic needs of customers. These entities generally target budget-minded people who require room with essential and necessary amenities required for a convenient stay.
Here are some statistics related to the accommodation sector which are presented by way of graphs:-
Table 1: Number of hotels in the UK from 2008 to 2012