Management And Operation


Management and operation is most essential part of an organisation now a days. Operational management is an area of functional management in which various activities such as production, optimum utilization of resources and managing other operational aspects. The current trends is very realistic and complicated as because of involvement of technology and advance workforce in an operational aspects. This report will be carried on Starbucks which is the leading coffee company with the chain of coffee café's and outlets. This company was founded in Seattle, USA in 1971 and now they are operating nearby 28218 outlets worldwide. This assessment will focus on different roles and characteristics of the leader and manager and discussion regarding the various function of the manager. This report will also put light on various leadership situation and approaches to the operation management. Also, It will put emphasize on the importance and different factors affecting the business environment in an organisation.   

Task 1

P1) Define and compare different roles and characteristics of leader and manager in operations

Operation management is defined as the area of managerial concept which is concerned with designing and controlling the various process of production and restructuring the business operation again and again. In context with Starbucks, leader and manager are two most key person who is responsible for functioning and productivity of an organisation.


Person who lead their team or group of individuals on the front-line and with the purpose to motivate and coordinating accordingly to achieve well-defined goals and targets.


The common person whose tasks and responsibilities is to manage and control the functional activities of an organisation such as fund out flow, production function, staffing etc. At some context, work and responsibilities of the both key managerial person are interlinked and similar.

For big organisation namely Starbucks, it is necessary to understand and analyse skills, traits and knowledge of the leader and manager. This will be best explained by doing brief comparison are as follows:





Those people who have traits and skills such as effective personality, positive attitude speaking and listening skills, communicate skills etc.  to lead and motivate their team member to work and perform their tasks.

Manager is the key person who have traits such as people engagement, customer enrolment and speaking and listening skills, attractive personality to inspire people and coordinate their employee to attain targets.

Roles and responsibilities

The main duty, roles and responsibilities of the leader is to motivate and enhance their team's confidence level to work and perform their tasks and work assigned effectively and with full dedication.  

Main roles and responsibilities of manager is to manage and control functioning, operation aspects such as production, supply chain management, optimum utilization of resources etc. and coordinating their workforce and employee's

Authority and power

Leader's power and authorities are always comes from their job role and profile. Apart from this, there motive tasks is to lead and manage their team or group of individuals to achieve group's target and that will results in organisational productivity and efficiency.  

Manager's power and authorities are defined by their senior and top level management regarding what they need to do and perform in their job tenure. Manager have different classification such as human resource, financial, operation and marketing etc. They need to be dedicated and fair towards their power and job.  


For Starbucks, various roles and characteristics of the leader Business and manager are necessary to be discuss and analyse to understand their accountability and perfection to attain and achieve organisational goals and targets. The above discussion are a

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