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Unit 3: Organisations and Behaviour


Organisation behaviour  is the study of the way people interact within groups. The central idea of the study of organizational behaviour is that a scientific approach can be applied to the management of workers. Organizational behaviour theories are used for human resource purposes to maximize the output from individual group members.

The present report is about two companies that are City College and Enterprise Rent-A-Car, City College is part of City group plc. And this is no longer a small unit and head to the big organisation with dedicated working departments. Enterprise Rent-A-Car provides high levels of customer services with a belief " Take care of customers and employees first, and profits will follow".

Task 1

Covered in PPT

1.1 leadership and the styles of leadership-

A leader influences the employees and motivates them to achieve the objectives. A leader must be able to encourage and motivate other employees and solve the managerial problems. An Effective leader is those who influence people regarding their works. A leader must be required to have a positive attitude towards the organisation. Leaders are the people who are followed by number of other employee in an organisation. The work of the leader is to create focus for the task. (O’Rawe,  2001).

some of the leadership style which will create effectiveness  in organisation, these are-

Democratic leader style

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