Unit 7.5 People Management Level 4 ATHE


People management is one of the important consents in leadership skills which directly influence the productivity that impact on the staff’s morale and motivation. Skills among people consider particular critical aspects in the transition. Successful change management also consider successful results to focus on the executive people who are important to make changes in operational consideration (Denison, Cooper and Robinson, 2015). In this aspect, present report is based on HSBC Bank Malaysia Berhad and position selected is manager. This enterprise incorporated in 1994 which is wholly owned subsidiary of HSBC with having headquartering in London. In order to gain insight information of the present report, it covers description of the requirement of job, list of individuals in a group who interact with outside people, principle characteristics, etc. Furthermore, it includes description of nature of interdependency with diagrammatic representation of these interdependencies. At last, recommendations are provided to increase effectiveness in the enterprise.

Main Body

Requirements of Job

Manager of HSBC considers job description template which is optimised for posting on online job boards. In this aspect, it is easy to customise in the selected business with using job description in enterprise. Therefore, following job description required for the manager in HSBC:

Position title: Manager

Department: Bank

Reports to: Branch manager


Purpose of this position

Main aim of this position is to ensure customer services, proactive sales, profitable operation, etc. In addition to this, manager needs to expand their relationship with developing new business with small owners. They need extend consumer credit with assign and determined size with solve complexity in the HSBC. Further, factors are included as core deposit totals, percentage of transaction accounts, etc.

Education and experience

Bachelor and master degree in banking and economics.

At least 2 years of experience needed in this industry.

Fruitful knowledge regarding management, consumer loan, curriculum, etc.

Skills and requirement in job

Leadership, team building and management skills

Sales and business development skills

Ability to develop and manage income and expenses budget

Analytical and problem solving skills

In-depth knowledge towards management with implementing principles, policies and legal requirements

Computer skills in MS word and MS excel

Essential functions

Develop and lead with the sales, marketing, HR, development plan in the branch of Malaysia for HSBC.

Determines internal operational and credit control

Ensures staff security with providing them proper meeting towards their position

Implements band policies, procedures, security requirement, etc.

Approves exceptions with assigned limits

Physical requirement

Sitting at least 50% of work day

Stand around 50%

List of individuals with whom interaction is important in job

In HSBC Bank, there are several individuals required with whom interaction is important for the particular job. There are different categories in which position determines interaction with whom manager could easily perform their tasks and activities (Hoffman and Tadelis, 2018). They are as follows:

  • Supervisor: In order to make interaction with the supervisor, manager is able to improve their communication skills whether it is verbal or written. In this regard, in HSBC, ability increases to make communication with employees at each level which is important for supervisors. Along with this, supervisors are also provided employees feedback so that performance could be developed with effective communication (Mayhew, 2018). Capabilities also need to communicate which develop interdepartmental relationship with effective communication. In this aspect, supervisors exchange information, ideas and recommendations with manager so that department and overall business will get succeeded in operations.
  • Peers: Further, peers are also important part to make effective interaction and communication. Effective peer to peer communication considers a long way that assists to establish a systematic work performance in the enterprise. In HSBC, manager communication with his/her peers commit to build relationship in succeeding manner. It is the best way to build a strong and respectful communication at workplace which is taking personal responsibility (Brewster and Cerdin, 2018). Further, it is also sought to understand conclusion to increase motivation of the co-workers. One of the major benefits of this element is that it helps to improve interaction with others with different opinions and background. As a result, it considers appropriate outcomes with different consideration.
  • Client/Customers: With respect to implement communication and interaction with customers, managers need to look upon the new ideas and identify success of the business. With the help of delegate the tasks, successful operations and functions make key role in the success in any workplace program (Moeller, Maley and Dabic, 2016). In HSBC, customer interaction consider with effective communication to implement procedure and attain desired results as well. Business managers also need to look for large groups, face to face and online consideration that help to attain more systematic work performance at workplace. Communication traits are also considered successful operations to deal with the consequences and expectations.
  • Suppliers: In order to make communication with suppliers, it is important to look towards the effectiveness that increasing successful results and outcomes. This is because, in HSBC, manager considers different kinds of operations and functions in which they require raw material to perform operations. In this consideration, planning, organising, staffing, leading and controlling combined with manager to create networking. It is the successful application which considers regular practices in bank. Soliciting feedback is also considered for employees which facilitate to create two way communication with suppliers.
  • Regulators: It is a great pleasure for HSBC to determine effective functioning in accounting conference. In this consideration, regulators develop their part in chosen enterprise to improve the effectiveness at workplace. In addition to this, they regulate regulations, policies, norms, etc. on which they need to perform their functions and operations to attain more significant results at workplace. Accounting and other matters are also solved to focus on the financial and regulatory reporting in the enterprise (Offringa, Sheng and Greenfield, 2017). They need to kept transparency with managers regarding business reports so that risk could be reduced. IFRS based financial reporting templates for supervisor purposes could be considered in which capital is required.
  • Stakeholders: In order to look towards the stakeholders and manager interaction, it has been stated that attitude and actions which taken by stakeholders must be communicate in the business. In this aspect, attitude and actions of bank managers must be looked towards the communication spending in recession. In the results, it can be stated that financial activities assists to mitigate with irrational customers withdrawals. Message also send to the individual to look upon the compatible aspect in certain circumstance. Change management program is also looking by them to focus on the fundamental changes and take initiates which extend with their cooperation and support to change (Goetsch and Davis, 2014). Without involvement and motivation, key stakeholders unable to work which expect success from the change program.

Principle characteristics

In the HSBC, there are different people interact with manager so that their principles characteristics need to implemented in the business to attain desired results. They are a

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