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Communication Skills for Business


Business communication is a process of sharing information amongst people that are internally or externally connected with the organisation. It is an essential part of any business entity as this facilitates exchange of necessary data and statistics related to company. This helps management in maintaining a healthy relationship with employees of company. It is required by business persons to possess skills like inter-personal communication, collaborative working, confidence and open-mindedness to execute the process of interaction at various levels of organisation. In corporate world, leaders and managers make use of a number of models, channels and systems to facilitate the process of business communication. By adopting optimum tools and techniques, information can be delivered to key business persons in an effective manner.

This report is based upon the process of communication in business. It explores various models, methods, systems and principles guiding and governing this process. Also, this includes barriers to communication along with use of technology to facilitate this process. Besides this, a business case is presented which reflects the behaviour of executives of company in response to complex situations associated with customer queries that arise in an entity. The purpose of this project is to explore the factors that formulate and hinder the process of communication across organisational premises.


1.1 Communication models and systems used in businesses

Communication is defined as a process through which information is exchanged between individuals by way of structural and formal procedure. It implies a formal interaction between employees and management so that necessary messages and statistics can be exchanged in an effecti

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