The purpose of this report is to analyze the role of communication within an organisation in order to manage work and project related activities. Communication in an organisation assist in developing positive relationship among stakeholders.
- Evaluate the system, methods, models and theories of communication in a business context.
- Design a role play in order to analyze the effectiveness of oral communication.
- Describe the appropriateness of written communication by considering some formal examples as CV writing, email and so on.
Communication is a process in which message are conveyed and received between two or more individual. For this, it is important that people uses similar language which can be understood by both sender and receiver (Escartin and et. al., 2014). Thus, it is an effective tool for communicating at workplace in order to establish a better relationship. Report will highlight different kinds of theories that accompanying communication other than this it also includes model. Further in this assignment oral communication is also included which he/she uses for interacting with one another. Lastly, communication writing and its skills such as C.V., letter and e-mail is mentioned in this report.
Covered in PPT
This is considered under verbal communication which consist of words. For this, it is necessary that two or more person are included in conversation. Therefore, it is important that a person uses good figures and speech so that they can easily influence others with the talks. Further as there is only one medium through which an individual i.e. mouth thus, it is essential that choice of speech is appropriate (Urios and et. al., 2015). In context with business operations, this is an effective process as it give immediate response as compared with written communication.
Oral communication is gives appropriate results but secrecy is not maintained because of which most of the companies fails to establish things top secret. For sustaining a better position in market area through oral communication they try to get feedback and reviews in order to know current trends so as to satisfy needs and wants of customers. This will enable company in generating more and more revenues in speculated time frame (Friedner, 2015). As per the case study it has been evaluated that customer is frustrated because product was not delivered on time. A short conversation of interview is mentioned below that was happened between consumers and manager.
Interview panel (Customer): Is this the service you provide to customer?
My response: This is for the first time that happened and we are very sorry for the inconvenience that happened to you. Company will make sure that same is not repeated again.
Interview panel (Customer): What about my loss who will pay for that as the services what you gave was not appropriate.
My response: I am sorry sir, whatever loss you faced will be paid by the company and this will not be repeated again. Product that you have applied will be delivered right on time on your respected address. Thus, you will not get any type of problems in future.
Interview panel (Customer): Please don't give me an excuse as I will not purchase any product from your company.
My response: Sir, as this was for the first time that happened and company has terminated the person who was responsible for the same and from my side I will make sure that incident is not repeated again.
Interview panel (Customer): Because your company is a big organisation and you have a reputation at market area so I will give you a chance to improve your services and prove me wrong.
My response: Yes, right a way sir, and this time you will not face any kind of obligations will be faced. Hope you have a good day Sir. It was nice talking to you.
Interview panel (Customer): Welcome.
Communication in writing
Name: John Morrison
Address: 7th Avenue, Queens Street, London, England
Objectives: To work with a reputed company so that I can increase my skills and knowledge that can be applied in my future business operations. This will also enable me in knowing the procedure of how to work in an organisation. Further while wo