Employees are an important factor of the organization. Workers help an enterprise in achieving their objectives so that they can get success in the market. Employee engagement is related to their emotional attachment that they have towards the goals of the company and their workplace. These kinds of workers are more loyal towards the firm and this will also help them in achieving the competitive advantage (Gruman and Saks, 2011). Along with this, this will lead towards the quality services, higher sales and higher customer satisfaction. Through this the enterprise can improve their growth and position with a good brand image. Through an effective leadership and motivation the employee engagement can be improved. The manager can also provide some rewards and incentives to their workers so that their overall motivational level can be increased. Through this, the employee engagement can be improved and their satisfaction towards their job can be increased. On the other hand, leaders can also motivate their team members by solving their issues that they faced at the workplace.
The present report is based on British Airways which perform their operations in United Kingdom. They have approx 183 destinations through the world and number of employees who are working in the industry are approx 143, 000. They all are responsible to offer quality services to their customers. The company is focus on the employee engagement in order to offer the quality services to the people. For this, the leaders of British Airways focuses on their workers so that their performance level will be enhanced. The below mentioned report explain the role of the leadership in improving the employee engagement. Further, what factors are their which are helping the organisation in improving the engagement of the people who are working at the