Role of HR and Employment Relation in British Airways

Learning Outcomes -

LO1 Examine Human Resource Management

• What is the role and purpose of human resource management in your selected service industry.
• Give justification of human resources plan by using analysis of supply and demand for the selected service industry business.

LO2 How does the employee relations and employee law effects service industry businesses

1. Demonstrate the current state of employment relations in selected service industry.
2. Explain how employment law affects the management of human resource in selected industry businesses

LO3 Provide an understanding on recruitment and selection process

1. Discuss the person specification and job description for selected industry
2. What selection process are available to different service industries

LO4 What role does training and development plays in service industry businesses

1. How does training and development contributes to effective operation of selected service industry businesses

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UNIT CONTENT -

LO1 Examine Human Resource Management

Human resource management-  give brief description which will include the concepts of human resource management, planning and forecasting, recruitment process, what is the contract followed for employment,role of training and development

Human resource planning- this should certain procedural steps as starting from creation than analysing certain factors such as demand and supply , internal and external and also brief about that how planning is done in changing environment.

LO2 How does the employee relations and employee law effects service industry businesses

Employee relations- this includes employee participation, involvement and conflict management,empowerment,disciplinary rules,structure,culture

Employment law- resignations and redundancy procedure,ill health retirement,maternity and paternity leaves,contracts of employment,employee relations and equal opportunities and Employment rights act.

LO3 Provide an understanding on recruitment and selection process

Recruitment- its effect on labour market, restrictions to effective selection,job design,organisational needs,job description,organisational needs,methods of recruitment advertising.

Selection-evaluate recruitment and selection processes,application information packs,selection methods and practices,shortlisting,interview methods,interviewing skills.

LO4 What role does training and development plays in service industry businesses 

Training and development- competency based training,evaluation of training ,overall organisational objectives,link between induction programmes and training,barriers to attitudes and training,role and need of training,training versus development debate,types of training and development activities and evaluation of training against overall objectives.