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Globalization has opened platform for business organizations for enhancing profitability and financial revenues that are earned by an organization (Xu and Bu, 2014). Present report is based on grocery giant Tesco that offers superior quality goods at affordable price to the buyers. Use of business information system for supporting the activities of the firm has been mentioned. Along with this various methods that could be used acquiring new business information system has been mentioned. More over four main areas in which BIS can be implemented has been identified. In addition to that various benefits that have been taken by Tesco by implementing Customer relationship management system have been described.
Use of business information system in Tesco
Tesco is a well-known progressive business retailing firm that offers huge success and growth opportunity for companies. Wide variety of products are offered by it to large number of consumers and it helps for attracting large number of consumers towards selling the products that are offered. Advancement in technology has helped for making improvements in practices and procedures that are being used in organizations for carrying out their operational functions. Business information system is used in the company so that required practices should be carried out effectively (Zikmund and Griffin, 2013).
Tesco can make use of BIS for supporting its activities in following areas:-
Supply chain management is active management of supply chain activities so that consumer values could be maximized and sustainable competitive advantage could be achieved. Various activities that are covered under supply chain includes development, sourcing, production, and logistics. Business information system is being used in Tesco for making improvements in this areas:-
- Managing online payment for the business.
- Facilitating self-checkout counters.
- Improving marketing campaigning activities.
- Supporting payroll activities.
- Inventory management and stock control
Technology is used at rapid rate and it is making the organization dynamic and progressive. Business information system is used as a tool for collecting, processing, storing, distributing and using the information system in the company. It aids for taking strategic decisions for business and overall activities of the entity is improved through this. All the three levels of management makes use of these systems for performing their operating functions. In accordance with this, it is vital that proper information should be made available with the top management of the firm so that they could take strategic decisions for the organization. Tesco’s management has implemented the system so that proper analysis, processing and collection of data and information should be made and decisions for the company could be taken.
Internal and external is two types of data that is being collected in the firm and all the required decisions of the company are taken on the basis of this. External data and facts are collected through survey and questionnaire method (Davenport, 2013). It aids for collecting necessary data and details from the buyers so that required objectives of the company could be achieved. Internal data and knowledge is collected from the operational level and line managers are made accountable for collecting necessary details so that required activities should be performed successfully.
There is two type of information system that is being used in the firm and it comprise of general vs. specialized information system. Tools which are used includes database management system (DBMS) and electronic spreadsheet. Both the tools are used for systematically carrying out the analysis and processing of data and information. On the other hand there are some specific techniques that are being used for carrying out the special processes in the firm and it includes Enterprise resource planning (ERP) and it is an information system that is being used for integrating external and internal information that is being used in the firm.
One more system that is being used in the firm is Geographic information system in which management and analysis of all the types of details and information is performed. One more system that is being used in the firm is expert system that is being used by management for resolving the issues that is being faced. Critical and complex issues that are being faced in the company are resolved and effective strategies are formed for performing the necessary activities of the enterprise (Galliers and Leidner, 2014). Expert system is one of the most effective system that is being used in the company and it aids for resolving the issues that is being faced in the company. Large amount of data and information is collected in the firm and necessary and effective decisions are taken by analysing the data and information that is being collected in the company.
Different methods that are used in Tesco for acquiring new business information system.
Business information system of Tesco has been designed for appropriately analysing the information that is being collected in the firm. Along with this, there are different types of tools and techniques that management of company is using for carrying out their practices and procedures. In the same way, typical components of information system includes hardware and software and in hardware tools that are being used comprise processors, keyboards, printers and monitors (Österle, 2013).
Bespoke development - One major method that is been used in Tesco for acquiring software system is through bespoke development. This system is a unique system that has been designed for meeting the specific requirement of consumers. This type of bespoke development can be done by making software within the company itself or it can be outsources to outside th